Shipping & returns
Last updated 1 September 2026
Production and delivery
Physical products enter production only after you approve the proof. Production and tracked delivery normally take 3–5 working days after approval, although destination and carrier delays can extend this estimate. Digital files are delivered by email after approval.
Before approval
Contact us if you want to cancel before approving the proof. Depending on the payment method and its status, we will release the reservation or arrange the appropriate refund.
After approval
Every portrait is personalised and produced to your approved specification. Contact us before returning anything so we can confirm the correct next step and return address. Your applicable statutory cancellation and consumer rights remain unaffected.
Damaged, incorrect or missing orders
Email us with your order reference and, for visible damage or an incorrect item, clear photographs of the product and packaging. We will investigate with the production or delivery partner and provide the appropriate replacement, refund or other remedy.
Need help with an order?
info@printedpet.shop